My doctor’s office calls again: UHC says the Mayo Clinic in Phoenix has no record of me in their files. Well, duh! I haven’t been there yet. Now let’s see if I’ve got this straight: I can’t go there until UHC approves it. UHC can’t approve it until all the requisite information has been filed and a case manager assigned. But I can’t have a case manager until the intake coordinator has entered the case in the system. And the intake coordinator hasn’t entered the case because the hospital where I’m appealing to go has no record of me. I don’t know whether to scream or cry!
I’m in despair. I think back to last year, when I signed up for early Social Security. It took one phone call. Fifteen minutes max. Everything was loaded into their system and I could look it up online. All the information was there. It was all correct. My checks come like clockwork on the same day every month. I’ve never had one problem. Last year my husband signed up for Medicare. Same experience. No problems, no complaints. This is your government at work. Some bureaucrats know how to get it right.